Returns, Cancellation and Shipping Policies

Returns

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Within the 14 day time frame, we do offer a full refund for any/all items, minus the shipping cost (which is at the customer’s expense).

The items are to be returned to Dee’s Teas – 1/39 LEIGHTON PLACE HORNSBY NSW 2077 for proper inspection to check the item/s integrity, before a refund can be processed.

Please do not send your purchase back to the manufacturer.

Cancellations

Due to our fast shipping service, you have only have small window to change order details or request a cancellation if an order has been processed and a mistake has been made. If this applies to you, please contact us immediately at deesteas@celltosoul.com.au, and we will try to accommodate your request, provided your order has not yet been shipped.

Shipping policy

Shipping Information

We ship with Australia Post eParcel from Sydney.

All orders will be dispatched from our warehouse within 1 business day of receipt of payment – shipping time is an additional 1-3 business days (in most instances) from dispatch date.

Please note: Express Shipping Orders will be dispatched same day if your order is placed BEFORE 12pm AEDT. For orders after 12pm, they will be dispatched the following business day.

  • NSW: 1-2 business days (regularly delivered in 1 business day but this can vary depending on weather and season) 
  • Victoria, QLD: 2 business days
  • South Australia: 2-3 business days
  • Western Australia: 3-4 business days
  • Northern Territory and Tasmania: 4-5 business days
  • Remote areas: Please allow 7 business days
  • New Zealand: 2-6 business days (sent via EMS express)

Delivery Times

These are estimates only. Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control. We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

All shipping & product prices are in $AUD.

Cell To Soul ships to Australian & United Kingdom addresses only.

Incorrect Address

Due to our commitment to ship items on the same day of purchase (within 1 business day at most), there is a small window from the time of purchase in which you have the opportunity to contact Dee’s Teas at deesteas@celltosoul.com.au if there is an error in your shipping address. However, due the fast processing times of our online warehouse this is not guaranteed.

Incorrect shipping address information at checkout may result in a return to sender scenario. Any orders that are returned to us as a result of an incorrect address will incur a $20 ‘return to sender fee’ + the cost of then re-shipping the items back to your correct address. This will be arranged via email. Once the return to sender fee and cost of shipping is paid, we will re-send the items again to the corrected address, and a new tracking number will be provided.

We do not accept any liability for incorrect addresses, but we will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully before committing to your purchase.

Out Of Stock

There may be rare instances when items purchased are sold out/unavailable on the same day of purchase. If this happens, you will have the option to have the remainder of your order dispatched. Alternatively, you may opt to wait to have all items dispatched at the same time.

A member of our team will be in touch, to either source the missing item from one of our stores or in the event that the item cannot be located or is sold out a refund will be processed on your behalf.

Orders are subject to availability and Cell To Soul reserves the right to cancel any order, for any reason, including due to unavailability.